RESIDENT CUSTOMER REPRESENTATIVE

                TYPE AND CLASSES:                      

• 4-40 Customer Representative

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Florida Statutes 626.015 (4) defines a “CUSTOMER REPRESENTATIVE” as a salaried employee of the general lines (property and casualty) agent or agency.  The customer representative transacts insurance under the supervision of a licensed and appointed general lines agent.   

    Application Qualifications:

• Complete an online application for License and submit appropriate fees.   Apply for license

• Be a natural person at least 18 years of age.

• Be a resident of the state of Florida.

• Be a United States citizen or legal alien who possesses a work authorization from the United States Immigration and Naturalization Services.

• Be fingerprinted at one of the Department's fingerprint sites.  (Link directly to locations and additional information)

• If licensed in another state within three years, provide a Letter of Clearance.

    State Examination Qualifications (Must be completed within the last two years):

• Successfully completed 100 hour classroom course in all lines of insurance except life and annuities  (Find Course); or

• Successfully completed a correspondence course in all lines of insurance except life and annuities  (Find Course); or

• Completed at least six months experience in responsible insurance duties as a full-time employee (of an insurer, general lines agent or agency, etc.) in all lines except life and annuities (Qualification and Verification Form Link); or

• Successfully completed at least 6 semester hours of credit or its equivalent in property and casualty courses from an accredited college or university (an official transcript required); or

    Exemptions for State Examination

• A letter of clearance indicating the licensee held a property and casualty license for at least one (1) year in his/her home state and applying for a license within 90 days of becoming a resident of the State of Florida; or 

• An original letter from one of the following institutions awarding one of the following designations:   

 

American Institute for Property and Liability Underwriters  - Chartered Property and Casualty Underwriters (CPCU)
Insurance Institute of America - Accredited Advisor in Insurance (AAI)
Society of Certified Insurance Counselors - Certified Insurance Counselor (CIC)

Independent Insurance Agents of America - Accredited Customer Service Representative (ACSR)

National Association of Professional Insurance Agents - Certified Professional Service Representative (CPSR)

Society of Certified Insurance Service Representatives - Certified Insurance Service Representative (CISR)

Florida Association of Insurance Agents - Certified Customer Service Representative (CCSR)  

Accredited Postsecondary Institute in this State -  Registered Customer Service Representative (RCSR)

Professional Career Institute - Professional Customer Service Representative (PCSR)  

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Special Notes

Can not be employed by more that one general lines agent or agency at any given time and must be housed in the office of the agent or agency.

All business transacted by the limited customer representative must be in the name of the agent or agency.

Can not be licensed as a general lines agent, service representative, public adjuster or managing general lines agent while holding this type and class of license.

May not obtain the license to write or handle controlled business per Florida Statute 626.730.
 
Can not engage in transacting insurance outside of the office of his/her agent or agency.
 
 Must be a salaried employee.  Compensation shall not include commissions and shall not be primarily based on the production of applications, insurance, or premiums.

The department shall not, however issue any license and appointment to any individual who does not, at he time of issuance and throughout the existence of the Florida license, hold a license as agent or broker issued by his or her home state; nor to any individual who is employed by any insurer as a service representative or who is a managing general agent in any state whether or not also licensed in another state as an agent or broker.