The investigations section inquires into cases involving DFS employees and/or DFS contractors when allegations of misconduct are received in the office. When complaints are made against law enforcement officers for alleged misconduct, the Inspector General (IG) investigators are required to comply with the Law Enforcement Bill of Rights (F.S. 112.532-112.534), the Firefighter Bill of Rights (F.S. 112.82-112.84), and, in some cases, the Police Benevolent Association Union Contract, or the Florida State Fire Service Agreement. By law, law enforcement cases are considered confidential until an investigative report is published or disciplinary action occurs, whichever is later.
Some of the complaints received by the Office of Inspector General (OIG) do not rise to the level of an IG investigation. These complaints are referred to division management for appropriate action and monitored by the OIG. Conversely, management support cases are opened by the OIG when division management requests assistance.
Some complaints do not contain sufficient information to warrant opening an investigation. The Investigations Section will then open a preliminary investigation to do some fact gathering to help the OIG determine whether the issue necessitates an investigation, referred to management or be closed out.
To File a Complaint, click here.
Whistle-Blower complaints (Florida Statutes § 112.3187-112.31895) are different and are reserved for the most serious issues -- substantial danger to public health, safety and welfare or gross mismanagement, waste of funds, or neglect by a Department of Financial Services employee. Routine personnel issues or general complaints are not a proper subject matter for whistle-blower complaints.
If you believe you have a substantial issue that needs to be reported, please review the Whistle-blower Fact Sheet (link) and then use of the following methods of filing the complaint: