jump to main menu jump to subject menu jump to content jump to footer

Welcome to the Division of Consumer Services

The Division of Consumer Services offers a variety of information and resources to educate consumers regarding numerous insurance and financial topics. Our mission is to proactively educate and assist Florida’s insurance and financial consumers through responsive, professional and innovative service.

The Division offers a toll-free Insurance Consumer Helpline to assist insurance consumers with insurance questions and inquiries or to file a complaint against your insurance company. Our dedicated and experienced staff stand ready to advocate on your behalf and assist you with resolving your insurance concerns. Please view our consumer guides, educational videos, insurance library and our online complaint portal for more information and resources.

File an Insurance Complaint
Open Space

Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online!

Disaster Preparedness: Are you ready?
Open Space

Learn how to protect your homebase.

Know Your Rights: Homeowner Claims Bill of Rights
Open Space

Know your rights!

OnDemand Educational Video Library
Open Space

Consumers can watch educational videos on various insurance products online.

Operation S.A.F.E. Workshops
Open Space

Protecting seniors from financial fraud and abuse.

Alerts

Anthem Cyber Security Breach

Anthem, Inc. recently discovered a cyber security breach that may have impacted Florida insurance consumers. Anthem is working to determine which members/policyholders were impacted by the breach.

Anthem will only contact impacted policyholders and members by written communication via mail, not by phone or email. Anthem will begin mailing letters in the coming weeks.

Consumers should be aware of the potential fraudulent scams targeting current and former Anthem members. Consumers should not provide personal or financial information to persons claiming to represent Anthem via email or phone. If you receive an email or call, follow these helpful tips:

  • DO NOT click on any links or attachments contained within an email.
  • DO NOT reply to the email or reach out to the senders in any way.
  • DO NOT supply any information online or over the phone.

Anthem will provide free credit monitoring services to those who were impacted by the data breach. For more information or questions related to the breach, please call Anthem’s toll-free hotline at 1-877-263-7995 or visit www.anthemfacts.com, a website specifically set up to address the breach.

Florida consumers with questions may contact the Florida Department of Financial Services’ Consumer Helpline, available Monday – Friday from 8:00 a.m. – 5:00 p.m. EST.

Top 10 Consumer Scams of 2015

Scammers are always finding new and creative ways to take advantage of consumers by stealing their money or personal information. In 2015, some of the biggest scams tricked consumers into believing they owed taxes or debts they did not actually owe. Other popular scams offered jobs that did not exist or tried to convince consumers to cash a fake check-which only bounced after the consumer had given real money to the scammer.

The best way to keep yourself safe from scams and fraud is information. Be aware of the ways scammers are targeting consumers so that you can spot a scam before it can harm you. Read about the Top 10 Consumer Scams of 2015, compiled by the Better Business Bureau, and stay alert.

Visit our Consumer Alerts page for more information and also view our list of common Fraud & Scams.

Other Resources

Rule Notices

NOTICE OF DEVELOPMENT OF RULEMAKING

DEPARTMENT OF FINANCIAL SERVICES

DIVISION OF CONSUMER SERVICES

RULE NUMBER: RULE TITLE:

69J-176.022, F.A.C. Mediation of Bodily Injury and Property Damage Claims

PURPOSE AND EFFECT: The proposed amendment is intended to promote clarity and efficiency in the mediation of bodily injury and property damage claims. The rule is being amended to do the following:

  • Update the definitions contained in the rule.

  • Change the due date for respondents to pay the invoice for mediation fees.

  • Identify the website at which the mediation request form may be obtained.

  • Identify the mediation claims e-mail address.

  • Update the mediator selection, mediation conference and mediation attendance sections.

  • Adopt a mediation disposition form.

  • Provide various additional clarifications and minor revisions.

SUBJECT AREA: Bodily Injury and Property Damage Claims Mediations

RULEMAKING AUTHORITY: 624.308(1), 627.745(4), FS.

LAW IMPLEMENTED: 624.307(1), 626.171, 627.745, FS.

IF REQUESTED IN WRITING AND NOT DEEMED UNNECESSARY BY THE AGENCY HEAD, A RULE DEVELOPMENT WORKSHOP WILL BE HELD AT THE TIME, DATE, AND PLACE SHOWN BELOW:

DATE AND TIME: Thursday, January 14, 2016 @ 9:00 AM

PLACE: 142 Larson Building, 200 East Gaines Street, Tallahassee, Florida.

Pursuant to the provisions of the Americans with Disabilities Act, any person requiring special accommodations to participate in this workshop/meeting is asked to advise the agency at least 5days before the workshop/meeting by contacting: Tasha Carter, telephone: (850) 413-5816, email: Tasha.Carter@MyFloridaCFO.com.

If you are hearing or speech impaired, please contact the agency using the Florida Relay Service, 1(800) 955-8771 (TDD) or 1(800) 955-8770 (Voice).

THE PERSON TO BE CONTACTED REGARDING THE PROPOSED RULE DEVELOPMENT AND A COPY OF THE PRELIMINARY DRAFT, IF AVAILABLE, IS: Tasha Carter, Director, Division of Consumer Services, Department of Financial Services, address: 200 E. Gaines Street, Room 518A, Larson Building, Tallahassee, FL 32399-0321, telephone: (850) 413-5816, email: Tasha.Carter@MyFloridaCFO.com.

VIEW THE PRELIMINARY TEXT OF THE PROPOSED RULE DEVELOPMENT.