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Insurance Consumer Advocate

Sha'Ron James

Contact Us
Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

For Consumer Assistance:
Contact the Division of
Consumer Services within the
Department of Financial Services

Online at
Consumer Services
Toll-free in Florida
Out of State
(850) 413-3089
(850) 413-3033

Public Records Requests

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Floridians affected by a storm may have insurance questions as they survey their property damage. It is recommended that you locate all applicable insurance policies, document all damaged property and belongings using photo or video footage and report a claim as soon as possible. Here are some general insurance coverage guidelines that can help Floridians unsure of what to expect when contacting their insurance company to report damage and file a claim.


Flooding Food Spoilage Hurricane Deductible
Repairs Trees and Debris Removal Resources


Hurricane Category Date
Hermine 1 September 1, 2016
Matthew 3-4 October 7-8, 2016



News Articles and Press Releases

04/25/2017 St. Augustine Commission looks at best ways to help homeowners recover from hurricane Stuart Korfhage - St. Augustine Record
04/24/2017 Hurricane Matthew breaks records, Aon report shows Denny Jacob - Property Casualty 360
04/24/2017 City of St. Augustine could give more time for people to live in trailers after hurricane Sheldon Gardner - The St. Augustine Record
03/28/2017 County residents have received $7.5 million in direct relief from FEMA since Matthew Jared Keever - The St. Augustine Record
03/08/2017 Hurricane Matthew Florida loss hits $1.182 billion, further to rise Artemis
02/08/2017 Proof of Loss Deadline Extended for Florida Hurricane Matthew Claims Insurance Journal
02/07/2017 FEMA extends deadline for Hurricane Matthew-related flood insurance claims Ryan Murphy - The Virginian-Pilot
02/05/2017 HURRICANE BLUES?: Program offers help for those dealing with emotional, mental aftermath from Matthew Sheldon Gardner - The St. Augustine Record
02/03/2017 Flood claim? You have 60 days left for Matthew, Hermine expired Charles Elmore & Susan Salisbury - Palm Beach Post
02/02/2017 Proof Of Loss Deadline Extended For Hurricane Matthew Victims Chris Andrews - News For Shoppers
01/28/2017 New hurricane maps answer key question: What time will winds hit me? Kimberly Miller - Palm Beach Post
01/28/2017 Senate bill offers post-disaster relief to homeowners Tony Holt - The Daytona Beach News-Journal
01/27/2017 Governor allocates $16 million to restore beaches damaged by Hurricane Matthew Alex Lassen - News 4 Jax
01/26/2017 Florida House mulls tax breaks for early-season storm prep A. G. Gancarski - Florida Politics
01/16/2017 Startups Withstood Matthew, But More Modeling Needed: Florida Regulators Risk Market News
01/09/2017 Palm Beach County set to approve $3.4M in Hurricane Matthew disaster aid Skyler Swisher - Sun Sentinel
01/09/2017 Manatee estimates Hurricane Hermine damage exceeds $9 million Claire Aronson - Bradenton Herald
12/25/2016 Months after Matthew, Florida oceanfront homes still at risk Associated Press - The Washington Times
12/23/2016 HUD awards $58M to help Florida recover from Hermine News 4 Jax
12/21/2016 Hurricane flood claim deadline pushed to Jan. 31 Charles Elmore - Palm Beach Post
12/18/2016 Hermine, Matthew Damages Near $1.6 Billion Jim Turner - News Service of Florida
12/14/2016 Flagler residents denied FEMA assistance post-Matthew still need help Brittany Jones - News 13 Palm Coast
12/14/2016 2017 could bring active hurricane season, report says David Fleshler - Orlando Sentinel
12/14/2016 Deadline for hurricane aid is Friday; more than 40,000 have applied for FEMA help Stuart Korfhage - The Florida Times-Union
12/13/2016 Hermine report: State denied requests for help Jeff Burlew - Tallahassee Democrat
12/08/2016 A Look Back at 2016 Atlantic Hurricane Season Insurance Journal
12/08/2016 Recovery process under scrutiny two months after Hurricane Matthew Jake Martin - The St. Augustine Record
12/06/2016 City facing long list of repairs, uncertainty about aid following Hurricane Matthew Sheldon Gardner - The St. Augustine Record
11/28/2016 No Thanksgiving at home for Clay Co. family affected by Matthew Julia Jenaé - WTLV
11/28/2016 Long road to recovery for Hurricane Matthew victims with substantially damaged homes Jake Martin - The St. Augustine Record
11/23/2016 Hurricane Matthew damage lingers for Osceola family

Mary Shanklin - Orlando Sentinel

11/22/2016 FEMA to survey damaged homes, businesses Mike Wright - Citrus County Chronicle
11/21/2016 Hurricane Hermine victims can still apply for aid Jeffery Schweers - Tallahassee Democrat
11/21/2016 Petition seeks more time to file Hurricane Matthew-related flood insurance claims Florida Politics