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Insurance Consumer Advocate

Tasha Carter

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Mailing: 200 East Gaines St.
Tallahassee, FL 32399-0308

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Important Phone Numbers In The Aftermath Of Hurricane Irma


Date: September 13, 2017
Source: WLRN News


Outages in power and internet are forcing many South Florida residents to go "old school" and rely on just the telephone. We have compiled a list of indispensable numbers that you need to have on hand to report problems in the aftermath of Hurricane Irma.

Miami-Dade Call Center

311 or 305-468-5402 for the hearing impaired

If you’re calling from out of county the toll-free number is 1-888-311-DADE (3233)

Broward Call Center

311 or 954-831-4000 OR 954-831-3940 for hearing impaired

Palm Beach Call Center

211 if calling from out of the county call (561) 383-1112 or 1(866) 882-2991

Sustained damage during Irma?

Broward County and Miami-Dade residents who have sustained losses can begin applying for assistance by registering online at www.DisasterAssistance.gov or calling 1-800-621-3362 from 7 AM to 10 PM any day of the week.

Florida Power and Light

To report a downed power line or power outage call 1-800-468-8243.


For real-time traffic information, dial 511 on any landline or mobile device physically located in Florida, visit www.FL511.com, or download the FL 511 app on your mobile device.

Price Gouging

Call 1-866-966-7226 or visit www.myfloridalegal.com. Keep your receipt or take a photograph of the displayed charge to support your complaint.

Help for your business

The Small Business Administration Disaster Loan Program is now available to Broward and Miami-Dade businesses affected by Hurricane Irma. The loan application is available online at www.disasterloan.sba.gov/ela or call 1-800-659-2955.


The Employment and Training Administration is assisting in administering disaster unemployment insurance in Florida. Please visit www.benefits.gov/benefits/benefit-details/597 to learn more.

FEMA Assistance for Miami-Dade, Broward, Monroe and Palm Beach County Residents

Individuals can register online at www.DisasterAssistance.gov. or call 1-800-621-FEMA (3362) for the hearing impaired call 1-800-462-7585. The toll-free telephone numbers will operate from 7 a.m. to 11 p.m. EDT seven days a week until further notice.


Citizens’ property insurance line: 866-411-2742.

If you need to consult an insurance expert, call the Florida Department of Financial Services’ insurance helpline at 1-877-693-5236 from 8 AM – 5 PM, Monday through Friday or visit www.myfloridacfo.com.