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Tasha Carter

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Tallahassee, FL 32399-0308

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Insurance Consumer Advocate: Consumers' Feedback is Vital to Proposing Legislative Solutions to Address Claim Handling Delays


For Immediate Release: November 2, 2019

Contact: Denishia Sword | 850.413.5197 | Denishia.Sword@MyFloridaCFO.com

Insurance Consumer Advocate: Consumers’ Feedback is Vital to Proposing Legislative Solutions to Address Claim Handling Delays

Tallahassee, Fla. – Insurance Consumer Advocate (ICA) Tasha Carter appointed in August by CFO Jimmy Patronis, today hosted a Hurricane Michael Insurance Consumer Townhall in Panama City to hear directly from consumers about their insurance claims experience. Joined by representatives from the Office of Insurance Regulation (OIR), ICA Carter heard passionate stories of resilience, struggle and frustration from consumers as they attempted to navigate the insurance claims process in the aftermath of Hurricane Michael.

CFO Jimmy Patronis said, “When I first appointed Tasha Carter to the ICA position, I knew she would be a fierce advocate for Florida consumers. I’m proud of the work we have done together, and I know she will continue to push forward my mission to ensure every insurance claim is closed and consumers are made whole. Together, we’re working to better understand the needs of these communities and direct feedback from this event will allow us to further advocate for policyholders to ensure the industry brings outstanding insurance claims to resolution quickly.”

“With more than 12,000 residential property claims still open, it’s obvious that changes are needed to ensure claim handling delays do not occur in the future. Consumers have done the right thing by protecting their assets and should not have to wait to be made whole,” said Insurance Consumer Advocate Tasha Carter. “I am grateful to those consumers who shared their feedback with me today and I will work to share solutions with CFO Patronis for his consumer protection legislation to streamline and improve the consumer insurance claims experience.”

“I want to personally thank consumers who took their Saturday to be at the Hurricane Michael Insurance Consumer Townhall. Hearing directly from consumers is extremely valuable to OIR and I encourage individuals to continue to report any issues with their claims,” said Insurance Commissioner David Altmaier.

Consumers shared their experience verbally and in writing. Some of the common concerns shared by consumers were the lack of communication or response from the insurance company; extensive, unnecessary delays; multiple company adjusters assigned; and unsatisfactory settlement offers. Consumers appeared frustrated and exhausted by the process yet hopeful that improvements will be made.

As the representative and voice for Florida’s insurance consumers, ICA Carter depends on consumers’ feedback. ICA Carter will use the feedback received to identify trends, and to support the CFO’s work to successfully pass legislation to meet the needs of insurance consumers.

For more information on ICA Carter’s priorities, please visit www.MyFloridaCFO.com/Division/ICA/ and follow her on Twitter and Facebook: @YourFLVoice.

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Tasha Carter was appointed by CFO Jimmy Patronis as Florida’s Insurance Consumer Advocate in August 2019. The ICA is an independent leader with an effective and powerful voice for all Floridians. In this role, Carter is committed to increasing consumer awareness and education; assisting consumers with insurance-related matters; and engaging legislatively to represent Florida’s insurance consumers. The ICA serves the interests of Florida’s insurance consumers by representing the general public before the Department of Financial Services (DFS) and the Office of Insurance Regulation (OIR); examining rate and form filings submitted to OIR; recommending actions to DFS and OIR; and representing the general public on appointed boards and public forums.