The Division of Consumer Services stands ready to assist insurance consumers in the aftermath of Hurricane Dorian by offering consumers direct access to our insurance experts who can answer the many insurance-related questions that will follow in the wake of the storm as well as information and resources. This site will continuously be updated to provide you with the most current information.
Our toll-free insurance consumer helpline is available.
You may reach us by calling 1-877-693-5236, Monday – Friday, 8:00 am – 5:00 pm, EST
You can speak directly with individuals who can help you review your policies to understand your coverage, help you file claims for damage and offer assistance in the event that you are having trouble communicating with your insurance company.
To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.
Please click here to locate your insurance company and contact information.
Price gouging for any essential commodity and instances should be reported to the Attorney General’s Office at 1-866-966-7226.
The U.S. Army Corps of Engineers has been tasked by the Federal Emergency Management Agency (FEMA) to assist eligible homeowners with temporary roof repairs. The program, named Operation Blue Roof, provides a temporary covering of blue plastic sheeting to help reduce further damage to property until permanent repairs can be made. The blue plastic sheeting is installed using strips of wood that are secured to the roof with nails or screws.
Homeowners who wish to apply must complete a right-of-entry (ROE) form to allow the U.S. Army Corps of Engineers and its contractors to access the property. The ROE form can be completed online at www.usace.army.mil/blueroof.
Only primary residences that have standard shingled roofs are eligible to receive a temporary blue roof. Metal roofs and mobile homes will be repaired as practical on a case-by-case basis, and roofs with greater than 50 percent structural damage are not eligible for this program.
Renters must obtain legal permission from the owner for installation of a blue roof. They must also get legal permission from their landlord to continue occupying the residence until more permanent repairs are made.
For the most current information, please visit the USACE Blue Roof website at www.usace.army.mil/BlueRoof or call 1-888-ROOF-BLU (1-888-766-3258).
Hurricanes aren't the only disasters that Floridians need to be prepared for each year. Wildfires, floods, tornadoes and sinkholes are other reasons why it pays to make sure your homeowners' insurance is adequate, and that your financial interests are up-to-date and protected.
This guide contains information that can be extremely valuable in the event of a natural disaster.
The aftermath of a disaster is a challenge for anyone, but for students living away from home, it may leave them feeling particularly vulnerable. It is important for you to prepare for a disaster and to know what steps to take after one occurs. Most colleges and universities have disaster plans in place; be sure to check your school’s website for its disaster instructions.
For additional tips to help college students before and after a disaster, visit Affordable College Online’s Recovering from a Natural Disaster in College guide.
SHELTER / EVACUATIONS / POWER / FUEL / SCHOOL CLOSURES:
State Emergency Response Team (SERT)
Telephone Number: 1-800-342-3557
770-220-5200 (Local: Region IV Regional Office)
(850) 414-7400 (Tallahassee Headquarters)
Florida Emergency Information Line (FEIL): 1-800-342-3557
Florida Relay Service: Individuals who make calls using the Florida Relay Service should dial 711.
Agency for Health Care Administration
Consumer Complaint, Publication and Information Call Center: 888-419-3456 / 800-955-8771 (Florida Relay Service)
Agency for Persons with Disabilities
Toll-Free: 1-866-APD-CARES or 1-866-273-2273
CDC+ Program Customer Service: 1-888-329-2731
Agency for State Technology
Fraud Hotline: 1-866-966-7226
Price Gouging Hotline: 1-866-966-7226
Department of Agriculture and Consumer Services
Consumer Assistance and Information: 1-800-HELP-FLA or 1-800-435-7352
Arson Hotline: 1-800-342-5869
Plant Industry Helpline: 1-888-397-1517
Fair Rides 24-Hour Accident Reporting: 1-800-663-3542
Department of Business and Professional Regulation
Unlicensed Activity Complaint Line: 1-866-532-1440
Department of Children and Families
Florida ACCESS Customer Call Center: 1-866-762-2237
Florida Abuse Hotline: 1-800-96-ABUSE or 1-800-962-2873
Suicide Prevention Hotline: 1-800-273-8255
Department of Citrus
Department of Corrections
Department of Economic Opportunity
Reemployment Assistance Program (Claims and Benefits): 1-800-204-2418
Department of Education
Department of Elder Affairs
Elder Helpline: 1-800-96-ELDER or 1-800-963-5337
Long-term Care Resident Complaint: 1-888-831-0404
Department of Environmental Protection
Department of Financial Services
Consumer Helpline: 1-877-MY-FL-CFO or 1-877-693-5236
Out of State: (850) 413-3089
Department of Health
Zika Hotline: 855-622-6735
Department of Highway Safety and Motor Vehicles
Florida Highway Patrol (Traffic Incidents by Region): http://www.flhsmv.gov/florida-highway-patrol/traffic-incidents-by-region/
Department of Juvenile Justice
Central Communications Center Incident Hotline: 1-800-355-2280
Florida Runaway Hotline: 1-800-621-4000
Prevention Helpline: 1-866-757-0634
Department of Law Enforcement
Enforcement and Investigative Support & Crimes Against Children/Registration Violation Team: 888-335-3767
Missing and Endangered Persons Hotline: 888-FL-MISSING or 888-356-4774
Sexual Offender/Predator Registration Hotline: 888-357-7332
Department of Lottery
Department of Management Services
Department of Military Affairs
Department of Revenue
Child Support Customer Service: 800-622-KIDS or 800-622-5437
Child Support Payment Inquiry: 877-769-0251
Tax Information and Assistance: 800-352-3671
Department of State
Department of Transportation
Real-Time Traffic and Roadway Information: 511
Road Ranger Service Patrol: *FHP or *347
Fraud Hotline: 800-255-8099
Toll Program (SunPass): 888-865-5352
Department of Veterans’ Affairs
Division of Emergency Management
Executive Office of the Governor
Fish and Wildlife Conservation Commission
Wildlife Alert Program: 888-404-FWCC or 888-404-3922
Florida Clerk of Court Operations Corporation (CCOC)
Florida Commission on Offender Review
Victims’ Services Unit: 1-855-850-8196
Office of Financial Regulation
Office of Insurance Regulation
Public Service Commission
View the links below for important information.