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Consumer Help Information

The loss of a loved one is a challenging and stressful time. There is a lot to consider when planning a funeral or making final arrangements for yourself or a loved one.  To help, we've created a list of answers to Frequently Asked Questions. You can also file a complaint by clicking the link below.

In certain instances, if the seller of a preneed contract subsequently goes out of business and/or becomes insolvent and will not or cannot fulfill the preneed contract, a claim may be filed against the Preneed Funeral Contract Consumer Protection Trust Fund. For more information, click on Preneed Claims below.

The Division of Funeral, Cemetery, and Consumer Services can assist consumers with questions or complaints regarding these matters. Please contact the Division at 850-413-3039, or Toll Free in Florida at 800-323-2627.

Frequently Asked Questions
The Division investigates all complaints that directly or indirectly allege violation of any of the statutes and/or rules relating to Florida’s deathcare profession.  The Division also investigates complaints against persons or entities not licensed under chapter 497, Florida Statutes, to determine if they are engaging in activities for which a license is required.

If you have a complaint against a current licensee or suspect unlicensed activities are taking place, please download and submit the Complaint form by clicking the "File a Complaint" icon to the left.  Additional information regarding the complaint process is found in theFrequently Asked Questions.

Please mail the completed Complaint form to: 

The Division of Funeral, Cemetery, and Consumer Services
200 East Gaines Street
Tallahassee, Florida 32399-0361
The Preneed Funeral Contract Consumer Protection Trust Fund (“CPTF”) is a trust created under section 497.456, Florida Statutes, to assist consumers who have paid for preneed contracts when the preneed seller subsequently goes out of business or becomes insolvent and will not or cannot fulfill the preneed contract.  In certain circumstances, a claim may be filed with the CPTF for reimbursement of funds required to fulfill the prepaid preneed contract.  Click the icon to the left for further information on how to file a claim with the CPTF.