Florida PALM End User Support
Click any tile below for more information.
Production Environment
Access the Production Customer Portal
Production Customer Portal Job AidsUser Acceptance Testing
Access the Testing Customer Portal
Testing Customer Portal Job AidsSecurity Access Managers
- A list of Security Access Managers (SAMs) by agency
- Update, inactivate, or request a new SAM role via the SAM Access Request Form
- SAM Manual (Production Environment)
User Support Resources
A job aid for troubleshooting reporting errors
The Antivirus Attachment Scanning feature in the Florida PALM application will check uploaded attachments for potential vulnerabilities, such as viruses, malware or file corruption.
Clearing the cache removes temporary files stored by your browser. By clearing your cache, you free up storage and ensure websites load correctly.
To further ensure Florida PALM operates efficiently, make sure you are using a browser supported by the system.
The Florida PALM Batch Schedule describes the timing in which daily and overnight batch processing will occur in Florida PALM for the CMS Wave. The Batch Schedule reflects the current production environment.
The Agency Role Mapping Handbook describes the current (Production) Florida PALM Solution roles for the Cash Management functionality.
Solutions in the PALM of your hand
Still have questions about Florida PALM? Contact the Florida PALM Solution Center!
Solution Center Contact Information
Phone Number: 877-FLA-PALM (877-352-7256)
Email: FLPALM_Solutions@MyFloridaCFO.com
8:00 a.m. to 5:00 p.m. EST; Monday through Friday (except State of Florida holidays)