Behavioral Health Services Overview
The term “behavioral health” refers to the promotion of mental health, resilience and well-being; the treatment of mental health and substance use disorders; and the support of those who experience and/or are in recovery from these conditions, along with their families and communities. Mental health is a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to contribute to his or her own community.
Mental illness is collectively all diagnosable mental disorders or health conditions that are characterized by alterations in thinking, emotion, or behavior (or some combination thereof) associated with distress and/or problems functioning in social, work, or family activities. While mental health refers to an individual’s mental state of well-being, mental illness signifies an alteration of that well-being.
Substance abuse also affects millions of people in the United States each year and refers to the harmful or hazardous use of psychoactive substances, including alcohol and illicit drugs. Substance use disorders occur when the chronic use of alcohol or drugs causes significant impairment, such as health problems, disability, and failure to meet major responsibilities at work, school or home.
Insurance coverage and benefits for behavioral health services can vary depending on the type of health insurance policy or contract a person is covered under, including if it is an individual, small group or large group health plan and when the policy was originally issued. Coverage requirements are dictated by state and/or federal law based on these and other factors.
Please note: The information contained on this site is restricted to the requirements of Florida fully regulated, commercial (individual and group) health policies and contracts. The Department does not have authority over self-insured plans under the Employee Retirement Income Security Act of 1974 (ERISA), employer group health plans issued outside the State of Florida, Medicaid, Medicare, Tricare, or any other governmental health plan. Please see our Tips section to determine the correct state or federal agency for these types of coverage.
Section 627.668, Florida Statutes, requires insurers of group health plans to make available to the policyholder (i.e. employer) as part of the application, for an appropriate additional premium, under a hospital and medical expense-incurred insurance policy, under a prepaid health care contract, and under a hospital and medical service plan contract, coverage for mental and nervous disorders. The application of the requirements of s. 627.668, F.S., depends whether a group health plan is considered grandfathered, transitional, or non-grandfathered as well as if it is determined to be a small (1-50 employees) or a large (51+ employees) group.
Grandfathered and transitional small group plans have the option to include mental and nervous disorder benefits and, if they do, they must meet the requirements of this statute. Large group health plans have the option to provide mental and nervous disorder coverage and, if they do, they must comply with the federal Mental Health Parity and Addiction Equity Act (MHPAEA). The requirements of the MHPAEA are discussed in detail in the next section.
Grandfathered health plans are policies or contracts purchased prior to the passage of the Patient Protection and Affordable Care Act on March 23, 2010. Transitional policies are contracts purchased between March 24, 2010, and December 31, 2013. The employer or group health plan issuer can confirm if a health plan is grandfathered or transitional. If you are covered under a grandfathered or transitional small group health plan that provides mental and nervous disorder benefits, the health plan must provide for the necessary care and treatment of mental and nervous disorders, as defined in the standard nomenclature of the American Psychiatric Association. The inpatient hospital benefits, partial hospitalization benefits, and outpatient benefits—consisting of durational limits, dollar amounts, deductibles, and coinsurance factors—shall not be less favorable (parity) than for physical illness generally, with a few exceptions:
- Inpatient benefits may be limited to no less than 30 days per benefit year as defined in the policy or contract. If inpatient hospital benefits are provided beyond 30 days per benefit year, parity requirements do not apply.
- Outpatient benefits may be limited to $1,000 for consultations with a licensed physician, a psychologist licensed pursuant to Chapter 490, a mental health counselor licensed pursuant to Chapter 491, a marriage and family therapist licensed pursuant to Chapter 491, and a clinical social worker licensed pursuant to Chapter 491. If inpatient hospital benefits are provided beyond 30 days per benefit year, parity requirements do not apply.
- Partial hospitalization benefits shall be provided under the direction of a licensed physician. In a given benefit year, if partial hospitalization services or a combination of inpatient and partial hospitalization are used, the total benefits paid for all such services may not exceed the cost of 30 days after inpatient hospitalization for psychiatric services, including physician fees, which prevail in the community in which the partial hospitalization services are provided. If inpatient hospital benefits are provided beyond 30 days per benefit year, parity requirements do not apply.
Please note that s. 627.668(2), F.S., does not apply to large group plans, self-insured plans under the Employee Retirement Income Security Act of 1974 (ERISA) or group health plans issued outside the State of Florida.
The federal Paul Wellstone and Pete Domenici Mental Health Parity and Addiction Equity Act (MHPAEA) aims to eliminate coverage discrimination between policyholders or members who are seeking mental health or substance use disorder (MH/SUD) benefits and those seeking medical and surgical care. A lack of parity can prevent a person from pursuing needed care due to cost or limited access, or otherwise make it more expensive or more time intensive than medical visits.
The MHPAEA was passed by Congress in 2008 with the purpose of providing added protections to the Mental Health Parity Act (MHPA) that was passed in 1996. Combined, these federal laws require parity with medical and surgical benefits for annual and aggregate lifetime limits, financial requirements, treatment limitations, and in- and out-of-network coverage, if a plan provides coverage for mental health. Quantitative treatment limitations (QTL) refer to the financial limitations such as coverage limits or out-of-pocket expenses (copayment, deductible, or coinsurance, and out of pocket maximums). Example: If most copayments under a plan for medical or surgical office visits are not usually more than $30, the copayments for office visits to mental health professionals should be around the same amount.
Non-quantitative treatment limitations (NQTL) refer to non-numerical standards, such as medical-management standards, pre-authorization, formularies for prescriptions, and fail-first policies or step-therapy protocols. Standards for medical necessity determinations and reasons for any denial of benefits relating to MH/SUD must be disclosed by the insurer upon request.
The requirements of the MHPA and MHPAEA applied primarily to large group health plans until the passage and implementation of the Affordable Care Act (ACA). Small group and individual qualified health plans effective on or after January 1, 2014, are required to provide ten essential health benefits, with one of the benefits being coverage for mental health and substance use disorders. Federal guidelines require individual and small group plans subject to the ACA to meet the requirements of the MHPAEA to satisfy the essential health benefit mandate. Grandfathered and transitional individual and small group health plans are not required to include mental health and substance use disorder benefits and are not subject to requirements of the ACA as it relates to mental health benefits. However, if a grandfathered or transitional individual health plan includes mental health benefits, it must comply with the requirements of the MHPAEA.
Additional details about the requirements under the MHPAEA can be found on the Center for Medicare and Medicaid's (CMS) website at https://www.cms.gov/CCIIO/Programs-and-Initiatives/Other-Insurance-Protections/mhpaea_factsheet.
If you have additional questions regarding compliance with MHPAEA, you may contact the Department of Health and Human Services (HHS) by calling toll-free at 1-877-267-2323 extension 6-1565 or emailing phig@cms.hhs.gov. You may also contact a benefit advisor in one of the Department of Labor's regional offices at www.askebsa.dol.gov or by calling toll-free at 1-866-444-3272.
Please note: The state's authority is limited to fully regulated, commercial (individual and group) health policies and contracts in Florida. The Department does not have authority over self-insured plans under the Employee Retirement Income Security Act of 1974 (ERISA), employer group health plans issued outside the State of Florida, Medicaid, Medicare, Tricare, or any other governmental health plan. Please see our Tips section to determine the correct state or federal agency for these types of coverage.
Frequently Asked Questions
This can be a quantitative treatment limitation violation of the MHPAEA. Please contact our office for assistance so we can contact your health plan to verify your coverage and benefits.
It depends. Insurers must offer MH/SUD benefits to large group employers so the employer can choose whether to include the coverage in the employee benefit package. Individual and small group policies subject to the Affordable Care Act (ACA) must provide MH/SUD treatment as one of the essential health benefits. Grandfathered and transitional individual and small group plans are not required to include MH/SUD benefits.
The MHPAEA prohibits health plans from providing MH/SUD benefits that are more restrictive than the medical/surgical benefits they offer, with respect to the following features:
- What you pay: copayments, deductibles, coinsurance, and out of pocket maximums;
- How much treatment you can get: limitations on service utilization, such as limits on the number of inpatient or outpatient visits that are covered;
- The use of management tools, such as pre-authorization requirements;
- Which doctors you can visit: coverage for out-of-network providers;
- The criteria used by the company to determine what is considered medically necessary treatment.
There are six classification of benefits used:
- Inpatient, in-network
- Inpatient, out-of-network
- Outpatient, in-network
- Outpatient, out-of-network
- Emergency care
- Prescription drugs
Consumer Tips
FILING AN APPEAL FOR A DENIED PRE-AUTHORIZATION OR CLAIM
If your insurer refuses to pay a claim or denies pre-authorization for a service, you have the right to appeal the decision. Insurers must tell you why they’ve denied your claim or pre-authorization and they must let you know how you can dispute their decision. There are two ways to appeal an insurer decision, either by requesting an internal appeal or external review.
Internal appeal: If your claim or pre-authorization is denied, you have the right to an internal appeal. Some plans have two levels of internal appeal available. You may ask your insurer to conduct a full and fair review of its decision. If the case is urgent, your insurer must speed up this process.
There are three parts to the internal appeals process:
- You or your provider file a claim or request for pre-authorization of a service.
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If your insurer denies the claim, the insurer must notify you in writing and explain why:
- Within 15 days if you're seeking prior authorization for a treatment;
- Within 30 days for medical services already received;
- Within 72 hours for urgent care cases.
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You can file an internal appeal by following these steps:
- Complete all forms required by your insurer, or write to your insurer including your name, claim number, and health insurance ID number.
- Submit any additional information that you want the insurer to consider, such as a letter from the doctor and/or medical records.
You must file your internal appeal within 180 days (6 months) of receiving notice that your claim was denied. If you have an urgent health situation, notify the insurer at the time of your appeal. If your insurer still denies your claim after exhausting the internal appeals process, you can file for an external review for denial based on an adverse benefit determination.
- Your internal appeal must be completed within 30 days if your appeal is for a service you haven't received yet.
- Your internal appeals must be completed within 60 days if your appeal is for a service you've already received.
In urgent situations, you can request an external review even if you haven't completed all the insurer's internal appeals processes. You can file an expedited appeal if the timeline for the standard appeal process would seriously jeopardize your life or your ability to regain maximum function. You may file an internal appeal and an external review request at the same time.
A final decision about your appeal must come as quickly as your medical condition requires, and at least within 4 business days after your request is received. This final decision can be delivered verbally but must be followed by a written notice within 48 hours.
External review: You have the right to take your appeal to an independent third party for review. External review means that the insurer no longer gets the final say over whether to pay a claim or authorize a service covered under the plan benefits.
There are 2 steps in the external review process:
- You file an external review:
- You must file a written request for an external review within four months after the date you receive a notice or final determination from your insurer that your claim or pre-authorization has been denied.
- External reviewer issues a final decision:
- An external reviewer either upholds your insurer's decision or decides in your favor. Your insurer is required by law to accept the external reviewer's decision.
Types of denials that can go to external review:
- Any denial that involves medical judgment (medical necessity) where you or your provider may disagree with the insurer;
- Any denial that involves a determination that a treatment is experimental or investigational.
Denials based on a specific policy or contract exclusion or denied services due to a policy cancellation or termination are not eligible for an external review.
Standard external reviews are decided as soon as possible but no later than 45 days after the request was received.
Expedited external reviews are decided as soon as possible after a request is received but no later than 72 hours or less, depending on the medical urgency of the case.
Can someone file an external review for me?
You may appoint a representative (like your doctor or another medical professional) who knows about your medical condition to file an external review on your behalf.
The State of Florida regulates commercial (individual and group) insurance and HMO policies and contracts that are issued in our state. If you have a plan from another state, a Medicare Advantage plan, a Medicaid managed care plan or a governmental health plan, please contact the appropriate state or federal agency for assistance.
If you have additional questions regarding compliance with MHPAEA, you may contact the Department of Health and Human Services (HHS) by calling toll-free at 1-877-267-2323 extension 6-1565 or emailing phig@cms.hhs.gov. You may also contact a benefit advisor in one of the Department of Labor's regional offices at www.askebsa.dol.gov or by calling toll-free at 1-866-444-3272.
Commercial health plan issued in another state
Select the appropriate state - https://content.naic.org/state-insurance-departments
Medicare Parts A and B
Contact Medicare at 1-800-633-4227
Medicare Advantage Plan
Contact Medicare at 1-800-633-4227
Florida Medicaid Managed Care
A complaint should be filed with the health plan first. If unsuccessful, then contact:
Agency for Healthcare Administration (AHCA)
1-877-254-1055
File a complaint online at
http://ahca.myflorida.com/Medicaid/complaints/complaints_provider.shtml
Self-insured Non-governmental plans (private employer)
U.S. Department of Labor
Employee Benefit Security Administration
1000 S. Pine Island Road, Suite 100
Plantation, FL 33324
Toll-Free Helpline: 1-866-444-3272
Direct: (954) 424-4022
Self-insured non-federal governmental plans
First contact the local county or city officials but if not resolved, then email the federal Department of Health and Human Services at phig@cms.hhs.gov.
State of Florida employees should contact:
Department of Management Services, Division of State Group Insurance
P.O. Box 5450
Tallahassee, FL 32314-5450
Phone: (850) 921-4600 or 1-800-226-3734
Fax - (850) 488-0252 or (850) 921-4528
Federal employee plans
U.S. Office of Personnel Management
Federal Employee Health Benefit Programs
1900 E. Street NW, Room 3443
Washington, DC 20415-0001
Phone: (202) 606-0727
Tricare (military plans)
Palmetto Government Benefits Administration
Tricare Claims Department
P.O. Box 7031
Camden, SC 29020-7031
Toll Free: 1-800-444-5445 (East Region)
Website Address: https://tricare.mil/PatientResources/ContactUs
Get Insurance Help
- ONLINE: Get Insurance Help
- EMAIL: Consumer.Services@myfloridacfo.com
- FLORIDA INSURANCE CONSUMER HELPLINE
Statewide/Toll-free: 1-877-693-5236 Out of State: (850) 413-3089