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Mediation and Neutral Evaluation


Mediation gives you the opportunity to settle claim disputes with your insurance company by allowing you to meet with them in an informal setting (conference) with a certified, neutral mediator or (Sinkhole) Neutral Evaluator to assist in resolving your claim.

Mediation is non-binding, which means none of the parties are required to accept the outcome.

The following programs are currently available:

small business group discussion over documents

Initiating Mediation or Sinkhole Neutral Evaluation 

If you are having difficulty with your claim and are interested in one of our mediation programs, you may contact the Department of Financial Services (DFS) using the information listed below.