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Mediation and Neutral Evaluation

Mediation gives you the opportunity to settle claim disputes with your insurance company by allowing you to meet with them in an informal setting (conference) with a certified, neutral mediator or (Sinkhole) Neutral Evaluator to assist in resolving your claim.

Mediation is non-binding, which means none of the parties are required to accept the outcome.

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Legislative Updates

Recent legislative changes prohibit a policyholder from assigning any post-loss benefits of a residential or commercial property insurance contract issued or renewed on or after January 1, 2023. Therefore, Assignment of Benefit agreements may not be established for claims made under contracts subject to this new law.

Updates to Mediation Programs
Effective July 1, 2023, updates to the Automobile Mediation, Residential Property Mediation and Sinkhole Neutral Evaluation program(s) will apply.

The following programs are currently available:

Initiating Mediation or Sinkhole Neutral Evaluation

If you are having difficulty with your claim and are interested in one of our mediation programs, you may contact the Department of Financial Services (DFS) using the information listed below.