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The Division of Consumer Services is happy to assist you with your insurance questions and concerns. Below are 4 easy ways to reach us.


Call our statewide toll-free helpline.

    1-877-MY-FL-CFO (1-877-693-5236)

    Monday - Friday

    • Insurance Assistance available
      9:00 AM - 3:00 PM

    Out of State Callers: (850) 413-3089

    The Florida Relay Service provides communications assistance to individuals with hearing, speech or vision disabilities and can be reached by dialing 711.


Our address is:

    Florida Department of Financial Services
    Division of Consumer Services
    200 East Gaines Street
    Tallahassee, FL 32399-0322

In Person

  • Our main office is located in Florida's capital, Tallahassee, at 200 East Gaines Street (the SE corner of the Monroe Street intersection) in the Edwin A. Larson building.


For insurance consumer related information and requests, please use the following e-mail address:

For insurance agent, agency and appointing entity related requests, please use the following e-mail address:

Public Records Request

If you need to request public records or public information, please call our document processing section at: (850) 413-3149.


Civil Remedy

If you have questions about the Civil Remedy System, you may reach us at:

Email: civilremedy@myfloridacfo.com