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Welcome to the Division of
Funeral, Cemetery, and Consumer Services


Online Quarterly Preneed Remittance System
through Eappoint (PNRS)

You may have recently received a notice regarding the new online PNRS system now available through eAppoint. For further instructions on how to use this new system, we have created manual user guides for Servicing Agents and Appointing Entities for further reference and use.

Click one of the following to download the appropriate user guide:


Consumers, Licensees, and Applicants should visit our website to:

  • Read and view consumer help information and consumer videos to ensure that you are adequately informed before purchasing preneed funeral or burial goods or services

  • File a complaint against a deathcare industry licensee


The Division of Funeral, Cemetery, and Consumer Services protects death care industry consumers purchasing preneed burial rights as well as those purchasing funeral and burial merchandise or services.  It also oversees licensed establishments, facilities, and cemetery grounds by conducting annual inspections.

The Division has established qualifications for professions and occupations in the death care industry. These professions and occupations include but are not limited to funeral directing, embalming, preneed sales and monument sales. Furthermore, the Division ensures death care professionals maintain their qualifications through continuing education courses and licensure renewal. Lastly, The Division ensures effective discipline for those licensees who have violated the law.

The death of a loved one is a traumatic event and often forces families to make funeral and burial decisions quickly. By visiting this website, consumers will be able to learn more about the industry and will then be able to make more informed choices that best fit their needs during this difficult time.

Mission Statement

Our mission is to license qualified professionals and entities in the death care industry, regulate the activities of those licensees, provide timely and accurate information regarding the death care industry, and continually improve the efficiency and effectiveness of our internal processes. In this way, the Division delivers value to the citizens of Florida and protects death care industry consumers during times of potential significant emotional distress.

Recent Announcements and News

Public Workshop to Discuss Matters Regarding Chapter 497, Florida Statutes

The Division will hold a public workshop Wednesday, Nov. 28, 2018, from 10 a.m. – 3 p.m. in the Hillsborough County Center Board Room, 2nd Floor, 601 E Kennedy Boulevard, Tampa, Florida.

If you have any questions, please contact the Division at (850) 413-3039.

Public Meeting Notice

The Board of Funeral, Cemetery and Consumer Services Probable Cause Panel B meeting has been rescheduled due to Hurricane Michael. The meeting will be held October 25, 2018, at 10:00 a.m. Click here for a meeting agenda.

Due to scheduling conflicts, the Public Workshop that was scheduled for September 12, 2018, in Tampa, Florida, has been cancelled. The Tampa workshop for stakeholders to provide input for legislative and policy changes has been rescheduled to take place on Wednesday, November 28, 2018, from 10:00 a.m. – 3:00 p.m. Depending upon the flow of the discussions, a brief break may be called around noon to permit attendees to have lunch.

The next Public Workshop will take place in Miami on Thursday, October 4, 2018, from 1:00 p.m. – 5:00 p.m. All written comments from industry representatives, which were received in preparation for the cancelled September workshop, will be discussed at the Miami workshop in October. In order to allow industry representatives additional time to submit comments for possible discussion for the Public Workshop, which will take place in Miami, we are extending the deadline for the submission of comments through close of business on Monday, September 17, 2018. Please submit your written comments, if any, via email to the attention of Mary Schwantes, Division Director at: mary.schwantes@myfloridacfo.com. All written comments received will be placed on the October 4th Public Workshop Agenda to allow time for open discussion of items. Please remember: the primary purpose of these workshops is to receive input from industry representatives on potential legislative issues relating to the death care industry.

As revised, the remaining 2018 Public Workshop schedule is as follows:

Thursday, October 4, 2018
1:00 p.m. – 5:00 p.m.

Miami Dade College
Conference Center at North Campus
11380 NW 27th Avenue
Miami, FL 33167

Wednesday, November 28, 2018
10:00 a.m. – 3:00 p.m.

Hillsborough County Center
Board Room, 2nd Floor
601 E Kennedy Boulevard
Tampa, Florida 33602

Questions regarding the workshops should be directed to the Department of Financial Services, Division of Funeral, Cemetery, and Consumer Services at 850/413-3039.


Please be advised that the initial renewal packets that were mailed out contained a misprint of the renewal deadline date as of July 1, 2018. The correct renewal deadline date is April 1, 2018. The Division will be mailing out revised renewal packets to Licensees correcting this misprint. All preneed renewal packets are due back to the Division by no later than April 1, 2018.