Welcome to the Division of Consumer Services

The Division of Consumer Services offers a variety of information and resources to educate consumers regarding numerous insurance and financial topics. Our mission is to proactively educate and assist Florida’s insurance and financial consumers through responsive, professional and innovative service.

The Division offers a toll-free Insurance Consumer Helpline to assist insurance consumers with insurance questions and inquiries or to file a complaint against your insurance company. Our dedicated and experienced staff stand ready to advocate on your behalf and assist you with resolving your insurance concerns. Please view our consumer guides, educational videos, insurance library and our online complaint portal for more information and resources.

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We are here for you!

Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online!

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Consumer Protections

Stay Current on Issues that Impact You.

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Residential Claims<

Know your rights!

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Need Our Help?

Consumers can watch educational videos on various insurance products online.

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Operations S.A.F.E. Workshops

Protecting seniors from financial fraud and abuse.