Request Mediation & Neutral Evaluation

Before You Request to Mediate Your Claim Dispute

Incomplete submissions will cause delays. Before you submit your concern, review all four sections below and follow the steps to properly submit your Mediation request.

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CONSIDER

VERIFY

LEARN

GATHER

To help ensure that we receive all necessary information to proceed with your submission, please provide us with the following:

Your mailing address, if different from the Insured property address
The exact name of the insurance company
Your policy number
Your claim number
A detailed description of your concern
Name and contact information for any Assignment of Benefit (AOB) who may be involved
Supporting documentation for any Assignment of Benefit (AOB) who may be involved
- Assignment of Benefit (AOB) Contract
Name and contact information for any legal representative who may be involved
Supporting documentation for any legal representative who may be involved
- Attorney Letter of Representation
- Public Adjuster Contract
- Power of Attorney (POA)
- Trust Documents

Public Record Notice: Under Section 119.011(12) Florida Statutes, Public Records are all documents, papers, letters, maps, books, tapes, audio and video tapes, photographs, films, sound recordings, data processing software, or other material regardless of physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by the Department, which are used to perpetuate, communicate or formalize knowledge. https://myfloridacfo.com/publicrecords

Once you've gathered the required materials and documents, you're ready to submit your request to mediate. Select " Submit a Request for Mediation".

Next Steps

Upon receipt of an eligible request for mediation, the Department will notify the parties they have 21 (calendar) days to otherwise resolve the dispute before a mediator is assigned.

Once mediator has been assigned, the mediation conference is to occur within 21 days.

When applicable, good cause continuances can be requested by the parties.

You may settle the claim with the insurance company prior to mediation.

SUBMIT A REQUEST TO MEDIATE YOUR CLAIM DISPUTE ONLINE

Submit a Request for Mediation for any of the five programs administered by the Division. 1) Automobile Mediation, 2) Residential Property Mediation, 3) Commercial Residential Property Mediation, 4) Continuing Care Retirement Community (CCRC) Mediation or 5) Sinkhole Neutral Evaluation.

Online Mediation Request