Once an insurance issue is identified, the advocacy process typically begins with the collection of information and data from various sources: The Department of Financial Services, Division of Consumer Services, Office of Insurance Regulation, stakeholder groups, trade associations or other state agencies and organizations. This information helps to assess the current situation, identify objectives and engage stakeholders in helping to achieve targeted goals. The ICA works with a wide range of public and private partners, stakeholder and consumer groups to propose solutions to insurance issues that focus on the best interests of Florida consumers.