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Flood Insurance Coverage FAQs


Since most policies do not include flood coverage, what are the different ways flood insurance can be purchased? The most common are listed below with corresponding information regarding how it’s regulated.

  • A flood insurance policy issued by authorized insurers in the State of Florida. In this case, the policy forms and rates are pre-approved by the Florida Office of Insurance Regulation. These insureds may contact the Division of Consumer Services at 1-877-693-5236 for assistance.
  • A flood insurance policy issued by an eligible Surplus Lines insurance company does not need rate or coverage approval by the Florida Office of Insurance Regulation. These insureds may contact the Division of Consumer Services at 1-877-693-5236 for assistance.
  • Residential and Commercial flood policies issued by the National Flood Insurance Program (NFIP), either directly or through a Write Your Own Carrier. The Write Your Own insurers are authorized to sell and service flood insurance policies under their own name, but the coverage forms, rates and administration is conducted in accordance with the NFIP rules. The Florida Office of Insurance Regulation does not have regulatory jurisdiction as they fall within the purview of NFIP. You can report your claim to the agent with whom you secured your policy. You can also contact the NFIP at: 877-336-2627 and the website at: floodsmart.gov/how-do-i-start-my-flood-claim. The website should have links to the latest contact emails for assisting you in locating your agent or carrier. If after exhausting the resources above (i.e. insurance agent, insurance company, etc.), you still need help and answers, please visit the Office of the Flood Insurance Advocate (OFIA) website or email them at Insurance-Advocate@fema.dhs.gov.

DISCLAIMER

The questions and answers given below apply specifically to policies falling within the jurisdiction of the NFIP.

If you have additional questions that need to be added to this list or if you find any errors, please send them to the Division of Consumer Services, Bureau of Insurance Assistance, 200 East Gaines Street, Tallahassee, Florida 32399-4212.

Below are some frequently asked questions with answers.

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