Consumer Resource Guide
A reference of insurance-related agencies and organizations available to help.
Disaster Preparation Checklist
With the threat of a tropical storm, hurricane or other disaster, preparation is vital.
Disaster Recovery Checklist
There are some immediate, pertinent actions to take to secure your safety and begin your insurance claims process as quickly as possible after a disaster.
Flood Insurance: Anywhere It Rains, It Can Flood
Learn the importance of having flood insurance coverage in Florida, even if your home is not located in a flood zone.
Flood Insurance: Know What To Do After A Flood
Guidance and direction regarding flooding, the flood insurance claims process, and resources to obtain additional flood information.
Flood Insurance: Myths & Facts
Flood Insurance myths and the facts that disprove them to ensure you have properly protected one of your greatest assets.
Food Spoilage Coverage on Your Homeowners Insurance Policy
Frequently Asked Questions regarding homeowners insurance policy food spoilage coverage after a disaster or power outage.
Homeowner Claims Bill of Rights
An overview of your rights and responsibilities as a homeowners insurance policyholder in the insurance claims process.
Working With A Public Adjuster
An overview of your legal rights when working with a Public Adjuster and the Public Adjuster's responsibilities.
Notice of Cancellation
If you need to cancel a public adjuster contract entered into based on events caused by Hurricane Helene or Hurricane Milton, you may find the following forms useful:
For more resources and consumer education materials, please visit the ICA Consumer Education Library.
Disaster Preparedness & Recovery Resources
American Red Cross
1-800-733-2727
Humanitarian organization that provides emergency assistance, disaster relief and disaster preparedness education.
Fannie Mae’s Disaster Response Network™
1-877-833-1746
If you’re affected by disaster, Fannie Mae’s Disaster Response Network™ offers HUD-approved housing counselors can develop a personalized action plan, explain mortgage relief programs, provide financial coaching, and support successful recovery for up to 18 months. Services are available to all homeowners and renters, including those who are not clients of Fannie Mae.
www.KnowYourOptions.com/Get-Help-Overview/Disaster-Recovery-Help-For-Homeowners
Florida Special Needs Registry
The Florida Department of Health, in coordination with its county health departments and each local emergency management agency in the state, developed a registry for persons with special needs to register with their local emergency management agency to receive assistance during a disaster. The statewide registry provides first responders with valuable information to prepare for disasters or other emergencies.
After signing up with the Florida Special Needs Registry, visit the Division of Emergency Management Special Needs Registry site for any additional special needs information in your county:
www.FloridaDisaster.org/SNR
National Flood Insurance Program (NFIP)
The NFIP offers flood insurance to help you protect the life you've built and recover more quickly after a flood. The NFIP also offers consumer education materials on flooding and flood insurance at www.floodsmart.gov.
State Assistance Information Line (SAIL)
1-800-342-3557
The State Assistance Information Line (SAIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.
Eye of the Storm: Hurricane Preparedness Video Series
Eye of the Storm is a 12-episode video series to educate people about hurricanes and connect them with inspiring science. The series is unique in that each episode contains an interactive science demonstration highlighting the topic being discussed. Experts discuss their educational backgrounds and interesting STEM careers, allowing viewers to get a glimpse into their daily lives.
Eye of the Storm was developed in a partnership between the International Hurricane Research Center at FIU, the Florida Small Business Development Center at FIU, Broward County Emergency Management, the City of Fort Lauderdale Emergency Management and the Museum of Discovery and Science (MODS) in Fort Lauderdale. The series was sponsored by the Florida Division of Emergency Management (FDEM).
Contact Your ICA
Florida's Insurance Consumer Advocate
Office of the Insurance Consumer Advocate
200 East Gaines Street, Tallahassee, FL 32399
Phone: (850) 413-5923
Email: YourFLVoice@MyFloridaCFO.com
