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Bureau of Employee Assistance and Ombudsman

Mailing Address: 200 East Gaines Street, Tallahassee, FL 32399-4225
Toll-Free: (800) 342-1741 Central Office: (850) 413-1610
Fax: (850) 354-5100

Core Functions

  • Investigates disputes and facilitates resolution without undue expense, costly litigation or delay in the provision of benefits.
  • Assists system participants in fulfilling their statutory responsibilities.
  • Educates and disseminates information to all system participants.
  • Initiates contacts with injured workers to discuss their rights and responsibilities and advise them of services available through EAO.
  • Reviews claims in which injured workers' benefits have been denied, stopped, or suspended.
  • Provides reemployment services to eligible injured employees who are unable to return to work as a result of their work place injuries or illnesses.
  • Provides for collection, distribution and archival of the Division' s imaged records.
  • Provides public record information.
  • Responds to requests for Division data.

Contact Information

Lisel Laslie, Bureau Chief
Mary Cilek
Reemployment Services for Injured Workers
Robert Abrego
Injured Worker Initial Contact Team Supervisor
Stuart Scott
Records Management Supervisor
Mary Cilek
Ombudsman Team Supervisor
Leslie Caraballo
Customer Service Team Supervisor
Employer Exemptions, Coverage Questions and Medical Requests for Assistance (MRFA)
Employer Exemption, Coverage and
Medical Requests for Assistance Questions
Injured Worker Toll Free Helpline
Injured Worker Email Questions
Reemployment Services for Injured Workers
Call or Email Questions
Central Office
(850) 413-1610
Fax Numbers - Central Office
(850) 354-5100
Central Office Mailing Address
Bureau of Employee Assistance
200 East Gaines Street
Tallahassee, Florida 32399-4225
Map of  Employee Assistance District Offices
District Offices Bureau of Employee Assistance & Ombudsman field offices

Florida Statutory References

  • Section 440.19, Regulates the procedure and time for filing claims, and all aspects of the claim resolution process
  • Section 440.191, Creates the EAO to inform and assist injured workers, employers, carriers, and health care providers in fulfilling their responsibilities under the Workers' Compensation Law
  • Section 440.192, Procedure for resolving benefit disputes
  • Section 440.491, Regulates the provision of Reemployment Services to injured workers

If you have additional questions you may contact us by email.