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Welcome to the Division of Consumer Services

The Division of Consumer Services offers a variety of information and resources to educate consumers regarding numerous insurance and financial topics. Our mission is to proactively educate and assist Florida’s insurance and financial consumers through responsive, professional and innovative service.

The Division offers a toll-free Insurance Consumer Helpline to assist insurance consumers with insurance questions and inquiries or to file a complaint against your insurance company. Our dedicated and experienced staff stand ready to advocate on your behalf and assist you with resolving your insurance concerns. Please view our consumer guides, educational videos, insurance library and our online complaint portal for more information and resources.

Hurricane Michael Information and Resources
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Consumers can submit a request for assistance with insurance products, including bonds, warranties and annuities, online!

File an Insurance Complaint
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Stay Current on Issues that Impact You.

Consumer Protections: Stay Current on Issues that Impact You
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Know your rights!

Know Your Rights: Homeowner Claims Bill of Rights
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Consumers can watch educational videos on various insurance products online.

Consumer Guides
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Protecting seniors from financial fraud and abuse.


Top 10 Consumer Scams of 2017

As technology advances for our good, scam artists are becoming increasingly sophisticated in their attempts to deceive us by stealing our money and personal information. The top ten scams for 2017 produced some familiar frauds such as fake debt collection, employment scams and identity theft, but the number one scam was “phishing”. Phishing is an attempt to steal your personal and financial information by sending you an email or text message stating that you have won a contest or a message from your financial institution advising that your account has been compromised. You can protect yourself from this scam by not clicking on a link in an email that claims you won a prize or from your financial institution asking for personal information.

Although fraud can occur in many forms, the Better Business Bureau compiled a list of the Top 10 Consumer Scams of 2017.

Be alert and protect your personal and financial information by visiting our Consumer Alerts page for information and also view our list of common Fraud & Scams.

Other Resources

Rule Notices

The Division is not currently engaged in any rulemaking at this time.