Welcome to the new Consumer Assistance Portal

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We’re excited to share that we are transitioning from the Mediation Manger portal to our Consumer Assistance portal. The new portal is designed to streamline case servicing and enhance communication between insurers, consumers, and DCS analysts. This move reflects our commitment to providing modern tools that increase efficiency and keep you connected.

Why We’re Making the Change

• Improved performance and reliability: Faster load times, better stability, and a more modern infrastructure.
• A cleaner, more intuitive interface: Easier navigation and a layout built around the tasks you perform most.
• Enhanced security features: Updated protections to keep your information safe.
• New capabilities and integrations: More features to support your workflow now and in the future.

What You Need to Know

• Mediation Manager credentials, such as username and password, will NOT migrate to the new portal. You will need to register a new Consumer Assistance portal account.
• Some features may look different, but everything you rely on is still here, just improved.
• Five (5) years of historical case data has been migrated to the new portal.
• DCS staff will retain access to the prior system to facilitate necessary investigative inquiries during the transition period.
• We will provide ongoing updates as we roll out enhancements and finalize the transition.

How to Get Started

• Register an account in the new portal.
  1. From the portal landing page, select Sign In.
  2. Select Proceed to Sign In and you will be redirected to the authentication site.
  3. To register for the first time, select Sign Up Now.
  4. Enter your email address and select the Send Verification Code button.
     • If the code does not appear in your inbox, please check your junk/spam folder.
       1. Once you receive the code, enter it and select Verify Code.
       2. Once the code is verified, enter your new password, fill out the name fields, and select Create.
• Explore the updated dashboard to get familiar with the new layout.
• Review the FAQ section of the portal to see the Mediator User Guide.