Bureau of Employee Assistance and Ombudsman

Core Functions

• Investigates disputes and facilitates resolution without undue expense, costly litigation or delay in the provision of benefits.
• Assists system participants in fulfilling their statutory responsibilities.
• Educates and disseminates information to all system participants.
• Initiates contacts with injured workers to discuss their rights and responsibilities and advise them of services available through EAO.
• Reviews claims in which injured workers' benefits have been denied, stopped, or suspended.
• Provides reemployment services to eligible injured employees who are unable to return to work as a result of their work place injuries or illnesses.
• Provides for collection, distribution and archival of the Division' s imaged records.
• Provides public record information.
• Responds to requests for Division data.

Contact Information