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Consumer Services

Consumer Services

Hurricane Ian

Disaster Information and Resources

The Division of Consumer Services is here to assist insurance consumers in the aftermath of Hurricane Ian. Our insurance experts can answer the many insurance-related questions which arise following a storm. This site will continuously be updated to provide you with the most current information. Due to limited staffing, we encourage you to file a complaint online by visiting our Get Insurance Help homepage.

You may also call our toll-free insurance consumer helpline at: 1-877-693-5236, 9:00 am - 12:00 pm, EST

We ask for your patience as we are currently experiencing extended hold times.

Before contacting us we ask that you have readily available, your insurance documentation, i.e., company name, policy number, agent name; as well as your home address and contact information.

To verify an insurance agent's or adjuster’s license, visit the Licensee Search page.

Citizens Insurance Corporation Policyholders, please click here to file a claim.

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Assignment of Benefits Learn more about assignment of benefits and how it can impact a homeowner.
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Flood Claims Process Learn more about what to expect after reporting a flood claim to your insurance company or agent.
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Disaster Assistance This brochure offers tips on dealing with damage from hurricanes and other natural disasters, including numbers to call for assistance with insurance issues.
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Homeowner Claims Bill of Rights Find out what your rights are as a residential property policyholder under the Homeowner Claims Bill of Rights.
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Florida Hurricane Deductible Learn more about your hurricane deductible and when it applies.