Agency Reporting | Florida PALM

Agency Readiness Reporting

Agencies must ready their people, processes, technology and data for a successful transition to Florida PALM. Agency readiness progress is reported to the Project through readiness workplan tasks and bimonthly status reports and then summarized on the Agency Status Report Dashboard. The Understanding Your Dashboard document provides an overview of all the Dashboard elements.

Beginning in March 2025, Agencies will provide quarterly Readiness Certification Updates with a final submission of Readiness Certification in November 2025.

Summary of Dashboards

The table below is a real-time, live snapshot of the current readiness dashboard dials for each agency. The status indicators will continually update.

Green indicates the measure is in a positive range, yellow represents the gaps in expected results present an increasing risk to the agency, and red indicates there are significant gaps in expected results that present an elevated risk level for the agency. The columns reflect the four dials on the Agency Status Report Dashboard.

CCN Composition reflects the completeness of the agency’s CCN makeup.
RW Task Completeness reflects the completeness of the agency’s submission of RW tasks, starting with RW Task 512.
RW Task Timeliness reflects the timeliness of the agency’s submission of all RW tasks to date.
Project-led Meeting Participation reflects the agency’s attendance at Project-led meetings during the current reporting period.

Past Due RW Tasks

The reports below are a real-time, live snapshot of the current past due RW tasks, organized by agency and by RW Task ID. RW Task Submission status is reported and maintained by the agencies in their RW Task Tracker. The Readiness Workplan and Task Tracker Job Aid describes how the RW Task Tracker is maintained.

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Past Due Tasks by Agency

Past Due Tasks by Task ID

Agency Bimonthly Status Reports

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ALL AGENCIES

Agency for Health Care Administration

Agency for Persons with Disabilities

Department of Business and Professional Regulation

Department of Children and Families

Department of Citrus

Department of Commerce

Department of Education

Department of Elder Affairs

Department of Financial Services

Department of Health

Department of Juvenile Justice

Department of Legal Affairs

Department of Lottery

Department of Management Services

Department of Military Affairs

Department of Revenue

Department of State

Department of Veteran's Affairs

Division of Administrative Hearings

Division of Emergency Management

Executive Office of the Governor

Florida Commission on Offender Review

Florida Department of Agriculture and Consumer Services

Florida Department of Corrections

Florida Department of Environmental Protection

Florida Department of Highway Safety and Motor Vehicles

Florida Department of Law Enforcement

Florida Department of Transportation

Florida Fish and Wildlife Conservation Commission

Florida Gaming Control Commission

Florida School for the Deaf and the Blind

Justice Administrative Commission

Legislature

Public Service Commission

State Courts System

Agency Readiness Certification

Agencies must certify that they have completed readiness activities across the four critical operational elements: people, processes, technology, and data. Agency completed and submitted Readiness Certification will be provided to the Executive Steering Committee for review to consider each agency’s readiness as they prepare to vote on Stage Gate 4: Agency Readiness in November 2025.

The readiness activities for Agency Readiness Certification are:

Update 1: RW 593: Update Agency Readiness Certification – March 3 - 14, 2025
Update 2: RW 606: Update Agency Readiness Certification – June 2 - 13, 2025
Update 3: RW 619: Update Agency Readiness Certification – September 2 - 26, 2025
Final: RW 628: Submit Agency Readiness Certification – October 27 - November 7, 2025

The below provides the readiness criteria, by critical operational element, for each Update and the Final Certification along with the applicable Readiness Workplan Tasks. Click here to download a printable version.

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Update 1 – Begin UAT

Agencies will provide the first update to Agency Readiness Certification in March 2025 (RW Task 593) to indicate they are ready to begin participating in User Acceptance Testing (UAT).

Critical Operational Element	Readiness Criteria *Begin UAT*	Related RW Tasks
People	Agency identified SMEs have been assigned end user roles based on job functions. UAT Roles and Responsibilities have been identified in agency-specific UAT Plan. SMEs have been identified and prepared to participate in UAT.	536 – Create Agency-Specific User Acceptance Testing Plan 573 – Complete and Submit End User Role Mapping Worksheet 579 – Identify, Prepare, and Confirm Understanding of User Acceptance Testing Participants 585 – Update Workforce Readiness Plan
Processes	Change impacts have been identified for agency processes. All UAT scenarios have been identified	536 – Create Agency-Specific User Acceptance Testing Plan 560 – Submit Change Analysis Tool
Technology	Agency interface needs have been confirmed Agency business system remediation for Tier 1 systems is at least 50% complete. Agency business system testing environments have been established and are ready to begin technical interface testing with Florida PALM. Agency IDP has been confirmed, and configuration with the Florida PALM UAT environment is in on track to be complete before the start of UAT. Agency SME end users have been added to the agency’s IDP for the Florida PALM UAT environment.	557 – Confirm Interface Inventory Cycle 2 Interface Testing 566 - Validate Detailed Cycle 2 Interface Testing Information 577 – Remediate Agency Business Systems and Update Documentation 578 – Confirm Identity Provider for Florida PALM 591 – Confirm IDP Configuration for Florida PALM 592 – Agency IDP SMEs Add Identified User Acceptance Testing Participants to Agency's Identity Provider
Data	Agency has documented reporting needs. Agency specific configurations have been confirmed. Agency data is cleansed based on Mock Conversion 2 results.	560 – Submit Change Analysis Tool 567 – Share, Review, and Update Configuration Workbooks 571 – Complete Data Cleansing Based on Mock Conversion 2 574 – Prepare Documentation for User Acceptance Testing

Update 2 – Continue UAT and Begin Project-Led Training

Agencies will provide the second update to Agency Readiness Certification in June 2025 (RW Task 606) to indicate they are ready to continue UAT with agency-led sessions for agency end users; ready to begin fully integrated UAT to test end to end processes, including agency business systems and enterprise systems; and ready to participate in Project-led training.

Critical Operational Element	Readiness Criteria *Continue UAT and Begin Project-Led Training*	Related RW Tasks
People	Agency specific training plan is completed. Agency end users have been assigned end user roles based on job functions. All agency SMEs have participated in Project-led UAT sessions, or agency has a plan to engage remaining SMEs in Agency-specific testing activities. End users have begun to register for Florida PALM training. Changes to end user role assignments are being documented, as needed.	568 – Create Training Plan for Agency Managed End User Training 573 – Complete and Submit End User Role Mapping Worksheet 595 – Complete and Submit End User Readiness Survey Analysis 596 – Participate in User Acceptance Testing 601 – Register for Florida PALM Training
Processes	Agency-specific testing materials including user stories end-to-end processing have been developed. Some processes have been tested in UAT. Process documentation updates have started based on testing results and access to UAT environment.	574 – Prepare Documentation for User Acceptance Testing 596 – Participate in User Acceptance Testing 602 - Update Agency Business Process Documentation
Technology	Technical interface testing successfully completed. Agency business system documentation is fully updated, or the agency has a plan to complete prior to conducting end-to-end integration testing in July 2025. Agency business system remediation and internal testing is complete. Agency business system testing environments are ready for end-to-end integration testing. Test scripts for end-to-end integration testing have been developed.	575 – Complete Cycle 2 - Technical Interface Testing 576 – Complete Internal Agency Business System Test 577 – Remediate Agency Business Systems and Update Documentation 596 – Participate in User Acceptance Testing 609 – Confirm Ready for Full Integration Testing
Data	Agency test data has been identified. Changes to agency specific configurations have been documented and provided to the Project, if applicable. Agency data is cleansed based on Mock Conversion 3 and Mock Conversion 4 results. Florida PALM provided reports have been tested and validated.	574 – Prepare Documentation for User Acceptance Testing 587 – Complete Data Cleansing Based on Conversion 3 596 – Participate in User Acceptance Testing 597 – Complete Data Cleansing Based on Mock Conversion 4 657 - Submit Updated Configuration Workbooks

Update 3 – Begin Agency Specific Training and Cutover Activities

Final – Ready to Go-Live

Final submission of the Agency Readiness Certification will occur in November 2025 (RW Task 628), indicating the culmination of all testing activities and that the agency is ready to go-live.

Critical Operational Element	Readiness Criteria *Ready to Go-Live*	Related RW Tasks
People	At least 50% of end users have completed training, and the agency has a documented plan to complete remaining training before January 2026. End users have practiced or will practice completing job functions in UAT before go-live. End users have tested and validated end user roles. All impacted stakeholders are aware of go-live. Agency prepared to submit final role mapping before go-live.	596 – Participate in User Acceptance Testing 613 – Participate in Florida PALM Training (Criteria Minimum: 50% of applicable end users have completed training.)* 621, 629 – Execute Florida PALM Go-Live Campaign (Criteria Minimum: 100% of impacted stakeholders are aware of go-live.)* 625 – Conduct Agency Specific Training (Criteria Minimum: All training sessions have been scheduled and 25% of the sessions have been conducted.)* 630 – Update and Submit End User Role Mapping Worksheet (Criteria Minimum: 100% of end users have been identified and have validated role assignments in UAT.)* 631 – Require End User Practice (Criteria Minimum: 25% of end users have practiced in the UAT environment.)*
Processes	All business processes from end-to-end have been tested and validated. Business process documentation has been updated and prepared for distribution, or agency has a fully documented plan to complete the updates and distribute prior to January 2026.	596 – Participate in User Acceptance Testing 624 – Finalize and Distribute Agency Business Process Documentation (Criteria Minimum: All process documentation changes have been identified and 50% of the documentation changes have been finalized and distributed.)*
Technology	All critical interfaces have been tested and validated. All critical agency business system remediation has been tested and validated. All critical agency business system documentation is complete. Agency has updated their agency specific deployment plan based on end-to-end testing. Agency specific cutover checklist has been developed. Agency post implementation support plan has been developed.	596 – Participate in User Acceptance Testing 620 – Create Agency-Specific Cutover Checklist 623 – Create Agency Post-Implementation Support Plan
Data	All agency specific configurations have been tested, validated and confirmed (including any final updates provided to the Project). Agency data is ready for final conversion. All reporting needs and solutions have been tested and validated.	596 – Participate in User Acceptance Testing 622 – Review and Confirm Updated Configuration Workbooks

Mitigating Readiness Gaps

The achievement of agency readiness is strictly to the benefit of the agency and its stakeholders. Achieving readiness certification criteria benefits the agency by having all critical operational components ready for a smooth transition upon go-live. Florida PALM can and will go-live even if some agencies have not achieved all readiness certification criteria or have gaps in their completion of readiness activities. Any agencies that have not achieved the readiness criteria at any of the certification updates or final submission (RW Tasks 593, 606, 619, and 628) must document a mitigation plan to achieve readiness or resolve the gap.

Agency mitigation plans must include at a minimum:

Acknowledgement of the criteria that has not been achieved.
Risks or issues impacting achievement of the criteria.
Key activities to be completed to achieve readiness and the related timeline for achieving.
Roles and responsibilities for the mitigation activity(ies).
Alternate plan to sustain agency business needs at go-live if readiness is not achieved before go-live (e.g., using spreadsheet uploads or manual entry until Agency Business System remediation is complete or limiting end user access to only those who have completed end user training and practiced job functions in the UAT (before go-live) or Sandbox (after go-live) environment).

Mitigation plans must be provided to the Project as part of the RW task(s) to update and submit readiness certification (RW Tasks 593, 606, 619, and 628) and will be shared with the ESC, as appropriate, to inform the vote on Stage Gate 4. Agencies will be required to provide regular updates to their mitigation plans until all readiness criteria are met, which may be post go-live.

Critical Operational Element	Readiness Criteria *Begin Agency Specific Training and Cutover Activities*	Related RW Tasks
People	Agency specific training materials have been created. End users have started Florida PALM provided training. End users have started practicing job functions in UAT. Changes to end user role assignments are being documented, as needed.	596 – Participate in User Acceptance Testing 604 – Create Agency Specific Training 607 – Update Training Plan 608 – Update Workforce Readiness Plan 613 – Participate in Florida PALM Training
Processes	Processes are being tested from start to finish, including workflows, enterprise systems and agency business systems. Spreadsheet uploads have been tested. Process documentation has been updated based on testing results.	596 – Participate in User Acceptance Testing 602 – Update Agency Business Process Documentation
Technology	Agency business systems are sending and receiving files from Florida PALM through integrated UAT. Agency business systems are remediated and documentation updated as needed, based on testing findings. Agency has created an agency specific draft deployment plan.	586 – Create Agency Deployment Plan to Prepare for Go-Live 614 – Provide Interface Files to Support User Acceptance Testing and Full Integration Testing 615 – Remediate Agency Business Systems and Update Documentation
Data	Changes to agency specific configurations have been documented and provided to the Project, if applicable. Critical agency-specific queries have been created, tested and validated.	596 – Participate in User Acceptance Testing